Refund policy
At Emerald Home Products, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
Eligible Returns
To qualify for a return:
- Item must be unused and in its original condition.
- Product must be returned in the original packaging with all accessories, manuals, and components.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Personal care and beauty products
- Items marked as Final Sale
- Gift cards
- Customized or personalized products
If a personal care or beauty product arrives damaged or defective, please contact us immediately for assistance.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include:
- Your order number
- Photos of the product
- Photos of the packaging
We will arrange a replacement or issue a full refund at no additional cost.
Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), we will provide a prepaid return shipping label.
- For customer-initiated returns (change of mind, incorrect purchase, etc.), the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status.
Approved refunds are issued to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Order Cancellation
Orders may be canceled before they are processed for shipment. Once an order has shipped, it cannot be canceled and must follow our return process.
Contact Us
If you have questions regarding returns or refunds, please contact our customer support through our Contact Us page or email us at:
Email: scottdcowley@gmail.com